The actuator likely has an issue with its encoder. Please let us know the serial number, and we will get a replacement actuator out to you immediately via your distributor, Nihon Binary. Thanks, -Dave Thank you for your reply I contacted through (support at hebirobotics.com) email. Kindly let me kn...

I am currently using two actuators on wheels. Previously they were working fine. But from few days, I encountered a problem one of the actuators feed back velocity has large error. By error I mean it keeps on oscillating. For example if I give command of velocity 4 it for some time it will stay from...

I want to ask some query but why my attachments are not enabled? I want to post some graphs and ask.

The lock-out gets set by APIs and is limited to maximum 5 seconds per message. You likely have some other process or other computer running that is actively sending commands to the actuators. APIs send commands with a maximum lifetime that sets an expiration time. It exists for two reasons: While a...

X Series actuators were running fine previously. But Now I am having an issue that they are not taking any command because I guess command lock is enabled. How to fix this issue?