Position bias

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bkson
Posts: 1
Joined: Thu Aug 04, 2022 12:18 am

Position bias

Post by bkson » Thu Aug 04, 2022 12:24 am

I've used an X-seires actuator for about 4 years.
After using it a few times, the zero-position changes when the position is controlled by the program called scope.
Can you tell me the probable cause and how to fix it?
kamal_carter
Posts: 4
Joined: Fri Jul 09, 2021 1:45 pm

Re: Position bias

Post by kamal_carter » Thu Aug 04, 2022 1:57 pm

Hello bkson,

I am sorry to hear about your actuator positioning problems. However, since your actuator is older, it may be a problem with the actuator encoder. Recently we have provided firmware updates to try to mitigate these problems. In the Scope, software navigate to firmware updates and update the actuator to the newest version. If this problem persists after the firmware update, please let us know.
scopeFirmware.png
scopeFirmware.png (36.74 KiB) Viewed 173 times
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